Help & FAQ
Quick answers to common insurance questions. Educational only — not legal advice.
Do I need professional liability insurance?
Business
Do I need professional liability insurance?
Business
Professional liability — sometimes called errors & omissions (E&O) — covers claims arising from professional advice or services you provide. If clients rely on your work product (consultants, designers, accountants, IT, real estate, healthcare), it is usually worth carrying. Some industries and licensing boards require it.
Do I really need uninsured motorist coverage?
Auto
Do I really need uninsured motorist coverage?
Auto
Uninsured (UM) and underinsured (UIM) motorist coverage pays for your injuries and sometimes property damage when the at-fault driver has no insurance, or not enough. Some states require it; many do not. Even where it is optional, it is generally inexpensive relative to what it protects against — talk through your situation with a licensed agent before you opt out.
Does standard homeowners insurance cover floods?
Home
Does standard homeowners insurance cover floods?
Home
No. Standard homeowners policies in the U.S. exclude flood damage. Flood coverage is sold separately, most commonly through the National Flood Insurance Program (NFIP) or some private carriers. If you live anywhere that water can pool — not just designated flood zones — ask your agent about flood coverage.
How can I tell if an insurance call is a scam?
How can I tell if an insurance call is a scam?
Scammers commonly impersonate "Medicare", "the IRS", or your existing insurer to pressure you into paying or sharing personal data. Red flags: urgency ("act today or you'll lose coverage"), demands for payment by gift card or wire, threats of arrest, or unsolicited calls offering a "limited-time discount". Real insurers communicate by mail and through your existing portal first. When in doubt, hang up and call the number on the back of your card.
How is a life-insurance payout taxed?
Life
How is a life-insurance payout taxed?
Life
Death benefits paid in a single lump sum to a named beneficiary are typically not subject to federal income tax in the U.S. Estate tax may apply in some larger estates, and any interest earned if the payout is held by the insurer can be taxable. Talk to a tax professional about your specific situation.
My insurance claim was denied — what are my options?
My insurance claim was denied — what are my options?
Read the denial letter carefully — it should cite the policy provision the insurer relied on. Most insurers have an internal appeal process that takes weeks. If the appeal fails, your state department of insurance accepts complaints and can sometimes mediate. For larger disputes, consult an attorney who specializes in insurance bad-faith claims. Document every contact in writing.
Should I buy an umbrella policy?
Should I buy an umbrella policy?
An umbrella policy adds liability coverage above the limits of your auto, home, or boat policies — usually in million-dollar increments. It is comparatively cheap because it only kicks in for very large claims. People with significant savings, rental property, frequent guests, or younger drivers in the household are common candidates. Talk to a licensed agent about your exposure.
What does it mean when a policy is \"primary\" versus \"excess\"?
What does it mean when a policy is \"primary\" versus \"excess\"?
When more than one policy could pay for a loss, primary coverage pays first, up to its limit. Excess (or secondary) coverage pays only after the primary limit is exhausted. This often comes up with rental cars, business vehicles you sometimes drive personally, or umbrella policies that sit above your auto and home liability.
What does renters insurance actually cover?
Renters
What does renters insurance actually cover?
Renters
A standard renters policy covers three things: your personal belongings (against named perils like fire, theft, and water damage), your liability if you accidentally injure someone or damage their property, and additional living expenses if your unit becomes uninhabitable from a covered loss. Coverage limits vary — read the policy declaration page.
What is a deductible and how does it work?
Auto
What is a deductible and how does it work?
Auto
A deductible is the amount you agree to pay out of pocket when you file a covered claim, before your insurance starts paying. Higher deductibles usually mean lower monthly premiums, and lower deductibles mean higher premiums. Pick the deductible you can comfortably cover from savings without disrupting your life.
What is an HMO versus a PPO health plan?
Health
What is an HMO versus a PPO health plan?
Health
An HMO (Health Maintenance Organization) usually requires you to pick a primary care doctor and get referrals for specialists, with most coverage limited to in-network providers. A PPO (Preferred Provider Organization) lets you see specialists without a referral and offers some coverage out of network, generally at a higher premium. Plan availability varies widely by employer and state.
What is general liability insurance for a small business?
Business
What is general liability insurance for a small business?
Business
General liability coverage pays defense costs and damages if your business is sued for bodily injury or property damage to a third party — for example, a customer slipping in your shop. It does not cover injuries to your own employees (workers' comp does that) or claims of professional negligence (errors & omissions does that).
What is the difference between actual cash value and replacement cost?
Home
What is the difference between actual cash value and replacement cost?
Home
Actual cash value (ACV) pays what your damaged property was worth at the time of the loss — the cost to replace it minus depreciation. Replacement cost pays what it would cost today to buy a similar new item. Replacement cost policies cost a bit more in premium but pay much more in a claim.
What is the difference between collision and comprehensive coverage?
Auto
What is the difference between collision and comprehensive coverage?
Auto
Collision pays for damage to your own vehicle from an accident with another vehicle or object (a tree, a guardrail). Comprehensive — sometimes called "other than collision" — pays for non-collision damage like theft, hail, fire, vandalism, or hitting an animal. They are usually sold together but do separate jobs.
What is the difference between term life and whole life insurance?
Life
What is the difference between term life and whole life insurance?
Life
Term life covers you for a fixed period (10, 20, 30 years) and pays out only if you die during the term. It is simpler and much cheaper. Whole life covers you for your entire life and includes a cash-value component that grows over time. Most people who need life insurance buy term; whole life serves narrower estate-planning and tax-deferral goals.
What should I do immediately after a car accident?
What should I do immediately after a car accident?
Make sure everyone is safe and call emergency services if anyone is hurt. Move vehicles out of traffic if you can do so safely. Exchange driver, vehicle, and insurance information with the other driver. Take photos of the scene, the vehicles, and any visible damage. File a police report — many insurers require one. Then notify your insurer to start a claim, even if you think the other driver was at fault.
Why did my premium go up at renewal even though I had no claims?
Why did my premium go up at renewal even though I had no claims?
Premiums change for many reasons unrelated to your claims: rising repair / medical costs in your region, weather-driven losses across the carrier's book, changes to your credit-based insurance score (where allowed), changes to your address, mileage, or household drivers, or carrier-wide rate filings approved by your state regulator. Ask your agent for a written explanation, then shop quotes — pricing varies significantly between carriers.
Why does my homeowners insurance ask about my roof age?
Home
Why does my homeowners insurance ask about my roof age?
Home
Roof age is one of the strongest predictors of future claims (storm damage, leaks). Many insurers offer better pricing on newer roofs and may require an inspection — or refuse to renew — on roofs above a certain age. Documenting recent roof work can help.
Need a definition?
Look up insurance terms in the glossary.