Claim communication log
Record every call, email, and letter with your insurer: who you spoke to, what was said, and what happens next.
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Why keep a claim log
Claims can take weeks or months and involve several people. If there’s a disagreement later about what you were told or when you sent something, a dated record made at the time is much more useful than memory.
- Write down the name and role of everyone you speak to, such as the adjuster or a customer service representative.
- After an important phone call, send a short email confirming what was agreed, and log that too.
- Note every request for documents and the date you sent them.
- Keep copies of letters and emails. The log points to them; it doesn’t replace them.
Your log (0)
No entries yet. Add your first call, email, or letter above.
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Requests or promises:
Follow up by:
When to get more help
- Your insurer: ask for claim decisions, and the reasons for them, in writing.
- Your state insurance department: for delays, unfair treatment, or answers you can’t get from your insurer. Find your state insurance department
- A licensed public adjuster: can handle a property claim for you, usually for a percentage of the payment.
- An attorney: for large or complex losses, missed deadlines, or if you believe the claim is being handled in bad faith.
- Employer health plans: the U.S. Department of Labor’s Employee Benefits Security Administration, 1-866-444-3272.
This tool helps you organize information. It is general education, not legal advice, and it doesn’t decide whether anything is covered. Your policy and your state’s rules control.
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